Shipping Policy

Shipping

  • After your payment, the actual time required for delivery depends on our processing time, the destination of delivery and local customs processing.
  • The purchase price does not include tariffs, shipping costs and all other similar costs.
  • You will be responsible for paying for your own shipping costs including the original shipping and the return shipping (if any) for your items.
  • We will pay for the shipping costs for exchanging items. For more detail about the qualifications of exchanging items, please review our Refund Policy.
  • SHIPPING COSTS ARE NONREFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF ORIGINAL SHIPPING AND RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.
  • Please note that the shipping cost will vary from country to country, please view our check-out page for the exact cost.

Customs and duties

  • All applicable customs fees, tariffs, taxes, and duties are the sole responsibility of you.
  • You are responsible for being aware of and paying any customs fees, tariffs, taxes and duties charged by your country.
  • You are obliged to confirm whether the purchased products are permitted to be imported to your country under the relevant import laws and regulations.
  • Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
  • For more information on customs and duties charges, please contact your local customs office.

Customs clearance

  • You will be responsible for customs clearance in all countries except Thailand and Brazil. For customers in those countries, we are going to charge you in advance and pay on your behalf for any duties and taxes that are due on products purchased.
  • Upon 3 days after you are notified to complete the customs clearance for the products and you fail to do so, such products SHALL BE DEEMED TO HAVE BEEN RECEIVED, INSPECTED AND ACCEPTED by you. Any failure of completing the customs clearance or collecting your products resulting in products returned or destroyed by the customs office SHALL NOT be deemed as your express or implied request for product return or refund under any agreement or applicable law. NO REFUND SHALL BE GRANTED IN THE FOREGOING SCENARIO.

    退貨與退款政策
退換貨須知：
  • 商品到貨享十天猶豫期之權益（注意！猶豫期非試用期），辦理退貨商品必須是全新狀態且包裝完整，商品一經拆封，等同商品價值已受損，僅能以福利品出售，若需退換貨，我方須收取價值損失之費用(回復原狀、整新費)，請先確認商品正確、外觀可接受，再行開機/使用，以免影響您的權利，祝您購物順心。
  • 出貨已全程攝影，為保障您購物權益，開箱過程請全程錄影；如有問題請反映客服並提供錄影檔案，祝您購物愉快。
  • 下載版序號、樹脂、耗材類訂單之商品暫不提供線上退/換貨，印表機類商品暫不提供換貨服務，其它商品僅限換貨1次。
  • 耗材類用品除商品本身有瑕疵外，未拆封商品仍享有十天猶豫期之退貨權利。但已拆封 (如完全使用完無剩下任何原料情形…)，依據《通訊交易解除權合理例外情事適用準則》，本公司無法接受退換貨。
運送服務：
  • 商品可全球配送，您可於結帳時，選擇全球地址配送，運費按照FedEX或者UPS以及SF預估運費計算。
  • 商品之實際配貨日期、退換貨日期，依我們向您另行通知之內容為準。
  • 標示『大型商品』商品類別，因商品屬性關係，將有專人與您約定送貨時間(可約定出貨日30天內日期)。※若為預購商品，以下單日網頁公告之配送日期，於一個工作天內（不含例假日）與您約定送貨時間。
  • 依照客戶指定配送之商品(約配商品)接獲訂單逾30日您未通知出貨及受領商品，為了保障您的權益，本公司得取消訂單，請客戶重新下單購買。
售後服務：
  • 如您收到商品，請依正常程序儘速檢查商品，若商品發生新品瑕疵之情形，您可申請更換新品或退貨，請直接點選聯絡我們。
  • 若您對於購買流程、付款方式、退貨及商品運送方式有疑問，你可直接來電詢問
特別說明：
  • 本公司收到您下單(要約)後，仍需確認交易條件正確、供貨商品有庫存或服務可提供。如有無法接受訂單之異常情形，或您下單後未能完成正常付款，應視為訂單(買賣契約)全部自始不成立或失效，本公司得於合理期間內通知說明拒絕接受訂單。請您重新依需求下單訂購。
  • 本公司對於所販售具遞延性之商品或服務，消費者權益均受保障。如因合作廠商無法提供商品或服務，請與本公司聯繫辦理退貨或換成等值商品。