• Products can be returned within 14 calendar days from the date received.
• To be eligible for a return, your item(s) must be unused and in the same condition as received with the original packaging.
• A receipt or proof of purchase is required for any possible returns.
• For international shipments, 3DMart is not responsible for any customs fees, tariffs, taxes, and duties.

 

Exchange

• Product(s) can be exchanged within 30 calendar days from the date you received it if there is a manufacturing defect.
• To be eligible for an exchange, your item(s) must be unused and in the same condition as received with the original packaging.
• A receipt or proof of purchase is required for any possible exchanges.

 

Refunds

• Once 3DMart has received the product(s), we will conduct an inspection and provide notification of its return. Please allow for at least 10 business days from when we receive your item to process your return. We will notify you by email when your return has been processed.
• If approved, we will initiate a refund to the original method of payment. Refunds through credit cards are time-sensitive, depending on the credit card issuer's policies.
• If the parcel is returned because of local government import regulations, we will NOT offer you a refund after receiving the returned package. For more detail, please review our Shipping Policy.
• Please note that all refunds DO NOT include shipping fees (for both original shipping and return shipping), and/or other fees such as courier transaction or customs fees, tariffs, taxes, and duties.
• You MAY NOT request for a product return and/or refund if you fail to complete the customs clearance or fail to or refuse to collect your products resulting in products returned or destroyed by the customs office. For more detail, please review our Shipping Policy.

 

Shipping　

• For more detail, please review our Shipping Policy.